AfyaPro Call Centre Technology

Following patients becomes easy. One problem is that patients and their family members lack awareness, knowledge and motivation about what to do. What is important and why? In many situations when patients are aware, they lack the ability to change their lifestyle under their own steam. Some assistance is needed to get them to stick to the diabetes care programme. Traditionally a patient goes to a health care facility to ask a question, to be monitored, to be diagnosed or if there is an emergency.  After that, the patient is on their own and is no longer visible on the hospital’s radar. Smart Care through the agency of a Call Centre will change this!

Screening and follow ups

The Smart Technology allows medical practitioners to detect early and prevent diseases through health care campaigns. It is also a strong tool for following up on patients to avoid the escalation of chronic diseases. Staff from different companies or other target groups can be invited to join the community. This process is very effective because it uses questionnaires that are automatically generated and analysed. Consequently, the doctor can focus exclusively on the client as the set of questions in the work flow of the care path are well prepared and easy to fill in. Based on the findings, the doctor can give tasks and additional information to the client. This is all generated automatically.